Posts Tagged Human Behavior

Think again. Social Media is not a Job, it’s a Skill!

If I started off with saying Social Media is important for Businesses, I’d sound time-shifted backward by at least 2 years. Everyone knows that already. In the last year or so, I’ve not heard a single serious business that’s not trying to “do” some social media. They typically start with a Twitter Account, an FB […]

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Incentive! What Incentive?

There are many employees (if you want to call them that) that love their job so much that they just don’t care what the incentive is. They just want to excel at what they do. They just love the work they do. And that’s the kind of employee one should ever want in their team for the right job. No incentive ever helps if the person you employed doesn’t love doing “what you expect them to do”.

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Systems Today, Culture Tomorrow. Don’t Tweak!

Not all organizations may realize that some of the tweaks in policies and systems actually end up as the key determinant of the longer term direction that “organizational culture” takes. When tweaking systems and policies for shorter term goals, do not lose sight of the longer term effects on culture and mindset of people working in the organization. Systems and Policies of today are the organizational culture of tomorrow!

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SLAs Drive Mediocre Services, Not Customer Delight!

SLAs are great way to manage contractual obligations. One would hope that they would bring the much needed quality of service in business, but that’s unfortunately not the case. They are just not geared for “customer happiness”, They are designed, and used in a way, to keep the management from frowning! As far as I know, SLAs (or with a benefit of doubt, badly designed ones) are the root cause of mediocre services.

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What’s in a Shopping Bag?

Post the ban on plastic shopping bags, many retailers have resorted to selling bags made of alternative materials. What they do not realize is that a decision to not offer it for free or for an amount of sale hurts their business more than they realize! Huge price to pay for few thousand bucks on shopping bags.

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Will Social Networking Wave Wash Away Centers of Excellence?

Theo Priestly brought up a stirring point and claimed that social wave while removing silos will also bring the extinction of the COEs. Well, I disagree. In this post I cover the premise of BPM COE, and the the reasons I do not believe that BPM COEs could get washed away with the social wave.

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Great Aesthetics, Good Notes, Bad Design!

Whenever I see an object with a specific note attached to it, to me that means bad design. It doesn’t matter how aesthetically great the product looks. I experience so many day-to-day objects of usage with glaringly bad design yet with great aesthetics, I thought I’d jot down few that irritate me the most. So, […]

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Avalanche Marketing – Groupthink in Action

Groupthink in action. How is one not going to like iPad?! The whole world loves it, and it’s from Apple!!! How much of that is first-hand reaction? Well, when an avalanche with tonnes of snow heads your way, you wouldn’t want to think of the gunshot that triggered it! This is Avalanche Marketing!!! Better get used to it and use it too.

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Bridge Those Silos with Incentive Alignment and KPIs

Silos within the organizations boil down to plain WIIFM (What’s In It For Me?), the way organizations measure performance and the type of behaviors they encourage. There’s a relationship among KPIs, Objectives, Expectations, Inspection, and Incentives. We can bridge the silos by understanding this, and effectively using the technology and tools available to us once we know what needs to be done.

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Answering nature’s call? Why not just take a P!$$?

It really intrigues me how certain words become taboos, while some other (with the same meaning, mind you) remain acceptable in our civil society. How is it that a certain word “sh!#” is a strict No-No, while “crap” is still acceptable? How about “Damn it” v/s “Darn it”. Both are just words formed by a […]

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