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I just came back from a good dinner at one of the local restaurants. Every time I visit this place, I always remember the bright smile and an ever-great greeting from this porter, always standing at their main gate, greeting every guest with a handsome salute and a contagious smile. Every time I visit this place, I just can’t help but wonder how he manages to keep doing the same thing, over and over again. And, this guy doesn’t get any tip for doing it, none whatsoever. Never. Zilch.
The answer is simple, he loves doing it. He loves meeting the eye of his visitors and greeting them. I just can’t find any other reason why he keeps doing it without any additional incentive for doing it better, for a paycheck as meager as one can imagine. And believe me, I think about it every time I visit this place. Such is the impact of this guy on me, I wish to tip him handsomely sometime, but you don’t tip people for just wishing you a great time, do you? It’s not in the books, not in the tuition, not in the etiquettes. He keeps doing it every time, still, though. (I just hope his employers have realized his importance yet, and got him a raise by now!)
And, this guy, the porter, is not alone. There are many employees (if you want to call them that) that love their job so much that they just don’t care what the incentive is. They just want to excel at what they do. They just love the work they do. And that’s the kind of employee one should ever want in their team for the right job. No incentive ever helps if the person you employed doesn’t love doing “what you expect them to do”.
You are much better off employing people that love what you wish they do. And no incentive is ever required. On the Corollary, no matter how much you incentivize people to do what you expect them to do, if you’ve got a frog to do an ant’s job, they would never excel in it, no matter how easy or straightforward it could be, and no matter what the incentive. No amount of incentive can ever make up for a bad job-resource fitment. They would only realize the existence of incentive at the end of the quarter, or at the end of the year and wondering – Incentive, what incentive? And What for? and you will be forever left wondering why people can’t fit into their jobs, and do what you expect them to do. Recipe for failure or success, you choose.