Posts Tagged Process Culture
Case v/s Process – Not about Architecture & Tools, It’s Culture
Posted by Ashish Bhagwat in Architecture, BPM, Business, Design, Leadership, Management, Technology on May 13, 2010
There are tools that have capability to do Process Management in structured manner, and there are tools with capability to perform dynamic case management. What you need depends on how you want to treat the situations and incidents. You want Case Management culture or Process Management culture – that’s the key. Everything could be treated like a case, and everything could follow a process. What do you want?