Posts Tagged Customer Orientation
When Processes Are Broken, Fault Lies Elsewhere
Posted by Ashish Bhagwat in BPM, Business, Leadership, Management, Technology on June 27, 2010
When a business process culminates in a transaction that has the organization as the beneficiary, they will find a way or the other to keep track of it, and not let the ball drop. But, not so much otherwise. When you see a broken process, problem lies mostly with focus and priorities; not with their ability (technological or managerial) to manage processes.