Posts Tagged Performance
When Processes Are Broken, Fault Lies Elsewhere
Posted by Ashish Bhagwat in BPM, Business, Leadership, Management, Technology on June 27, 2010
When a business process culminates in a transaction that has the organization as the beneficiary, they will find a way or the other to keep track of it, and not let the ball drop. But, not so much otherwise. When you see a broken process, problem lies mostly with focus and priorities; not with their ability (technological or managerial) to manage processes.
Systems Today, Culture Tomorrow. Don’t Tweak!
Posted by Ashish Bhagwat in Business, Human Behavior, Leadership, Management on June 15, 2010
Not all organizations may realize that some of the tweaks in policies and systems actually end up as the key determinant of the longer term direction that “organizational culture” takes. When tweaking systems and policies for shorter term goals, do not lose sight of the longer term effects on culture and mindset of people working in the organization. Systems and Policies of today are the organizational culture of tomorrow!
SLAs Drive Mediocre Services, Not Customer Delight!
Posted by Ashish Bhagwat in BPM, Business, Leadership, Management, Technology on May 25, 2010
SLAs are great way to manage contractual obligations. One would hope that they would bring the much needed quality of service in business, but that’s unfortunately not the case. They are just not geared for “customer happiness”, They are designed, and used in a way, to keep the management from frowning! As far as I know, SLAs (or with a benefit of doubt, badly designed ones) are the root cause of mediocre services.
Bridge Those Silos with Incentive Alignment and KPIs
Posted by Ashish Bhagwat in BPM, Business, Leadership, Management, Technology on March 31, 2010
Silos within the organizations boil down to plain WIIFM (What’s In It For Me?), the way organizations measure performance and the type of behaviors they encourage. There’s a relationship among KPIs, Objectives, Expectations, Inspection, and Incentives. We can bridge the silos by understanding this, and effectively using the technology and tools available to us once we know what needs to be done.
Curse of Stardom…
Posted by Ashish Bhagwat in Entertainment, Philosophy on February 5, 2010
[tweetmeme source=”ashish_bhagwat” only_single=false] Stardom often affects the effectiveness of a particular performance in the field of acting. I was watching the second part of “Infernal Affairs” – a Hong Kong original (that inspired Martin Scorcese’s Departed, as I came to know later). I didn’t know any of these actors and which ones are stars! I […]