BPM COE
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The new role of IT – from Cost Center to Business Platform Provider
IT can, driven by APaaS, become a Business Platform Provider and facilitate Business Value, and move beyond being Cost Center. While IT may, for some time to come, control the buying and maintenance of such platforms, the key to their success lies in understanding that they need to focus on the role of platform Engineering… Continue reading
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How important is it to qualify an opportunity or solution as BPM?
I have seen many a successful BPM solution that has been more so in hindsight. And a lot of hyped up solutions/initiatives that started off as BPM solutions ended up as duds. What’s important is to remain true to the BPM drivers and objectives. And that is, to make an impact on customer experience and… Continue reading
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BPM Ecosystem – Blurring Boundaries or Systematic Convergence?
In the initial years of BPM, we thought we had few problems that would slowly disappear with maturity in the discipline / technology. Come 2010, and we are dealing with more variants of similar problems. Depending on where you look from and where your stakes lie, this could be a case of blurring boundaries or… Continue reading
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Which flavor of COE is right for your enterprise BPM strategy?
BPM COE (Center of Excellence) is essential to an enterprise BPM strategy. However, positioning of the COE within the organization is a key success factor. There are various flavors of BPM CoE that serve different purposes and most organizations would go through some of these before reaching the right positioning and right level of maturity.… Continue reading
Between the Dots 