Posts Tagged Business Process Management

Will Social Networking Wave Wash Away Centers of Excellence?

Theo Priestly brought up a stirring point and claimed that social wave while removing silos will also bring the extinction of the COEs. Well, I disagree. In this post I cover the premise of BPM COE, and the the reasons I do not believe that BPM COEs could get washed away with the social wave.

, , , , , , , , , , , , , ,

5 Comments

Defining BPM and State thereof – The Perspectives at Play

With so many perspectives at play and with BPM community comprising multiple sub-communities with heterogeneous views, it is darn too difficult to define BPM that covers all the aspects and still satisfies everyone. When it comes to defining BPM, it will always be in a certain context and when a customer looks for the right definition the question that needs to be asked is – what’s your business’s objective, and what’s the problem you’re trying to solve. BPM, at the end of the day needs to make the business more agile &responsive and business processes more efficient and flexible.

, , , , , , , , , , , , , ,

17 Comments

Do not treat Process Solutions as Applications

It’s very difficult for everyone involved to get out of the application mindset that has got deeply ingrained with years of training and repeated beating-in. I’m afraid this gets further legitimized with Rapid Application Development (RAD) and Composite Applications Development through BPMS gaining acceptance. But, if you actually want a process management solution, don’t treat it as an Application.

, , , , , , , , ,

18 Comments

When Tools Become Everything…

My daughter knows very well she’s not actually a Doctor and is just playing with her Doctor’s kit. Can we stop playing with these investments in BPM(S) and actually practice BPM? When tools become everything – it’s not business, it’s child’s play.

, , , , , , ,

4 Comments

On BPM, Incremental Improvement and Innovation

If Incremental Improvement is so much loved by business stakeholders, it’s not because BPM cannot do otherwise, they just like it that way! As for Innovation in BPM, We are at a point of time which is most conducive in recent few years for big leap innovations in BPM – as discipline & as technology.

, , , , , , ,

Leave a comment

How important is it to qualify an opportunity or solution as BPM?

I have seen many a successful BPM solution that has been more so in hindsight. And a lot of hyped up solutions/initiatives that started off as BPM solutions ended up as duds. What’s important is to remain true to the BPM drivers and objectives. And that is, to make an impact on customer experience and measurable parameters that really matter. If you do that, you will end up doing what’s best for the objective, call it BPM then if you wish! Pre-qualification of a problem (as a BPM candidate) or solution (as BPM implementation) isn’t as important as it seems.

, , , , , , , , , , ,

3 Comments

BPM Ecosystem – Blurring Boundaries or Systematic Convergence?

In the initial years of BPM, we thought we had few problems that would slowly disappear with maturity in the discipline / technology. Come 2010, and we are dealing with more variants of similar problems. Depending on where you look from and where your stakes lie, this could be a case of blurring boundaries or of significant convergence in BPM ecosystem as illustrated here. Can we all “converge” and leverage on our best opportunity in recent times to really take BPM to where it belongs?

, , , , , , , , , , , , , , , , , ,

11 Comments

Unified Communication will play an important role in BPM (why ignore it?)

Most of the current focus of Social BPM is around Web 2.0 and social networking. It’s amusing that Unified Communication (UC) has been overlooked. Social media do their bit in terms of bringing people together on some of these media. But, a whole lot of duplication of collaboration effort can be reduced drastically by leveraging UC. I’m convinced UC will play an important role in BPM, but should it remain a subconscious effort?

, , , , , , , , ,

Leave a comment

Dynamic Process Capabilities are powerful, but use with caution

To have capability to define and execute dynamic processes on the fly is really powerful, and we see a lot of progress in this area. However, we need to be cautious when using such capability. Such dynamic processes are difficult to manage, the metadata is inconsistent, one finds it very difficult to benchmark the processes and define KPIs. And process adherence becomes a huge challenge. With some caution, we could prevent this right & powerful solution from being applied to wrong problems… Read more.

, , , , , , , ,

9 Comments