Posts Tagged Customer Service
Don’t Leverage Social Media for Customer Service, if this is what you do!
Posted by Ashish Bhagwat in BPM, Business, Leadership, Technology, Trends on November 6, 2012
It has become a “fashion” among Service Providers to use Social Media for Customer Service, or rather becoming an imperative. There’s no problem with the intent of leveraging “technology”, however, there are so many ways in which this goes horribly wrong. Couple of weeks back, I had a “temporary” issue in accessing certain websites through […]