I have seen many a successful BPM solution that has been more so in hindsight. And a lot of hyped up solutions/initiatives that started off as BPM solutions ended up as duds. What’s important is to remain true to the BPM drivers and objectives. And that is, to make an impact on customer experience and measurable parameters that really matter. If you do that, you will end up doing what’s best for the objective, call it BPM then if you wish! Pre-qualification of a problem (as a BPM candidate) or solution (as BPM implementation) isn’t as important as it seems.
In the initial years of BPM, we thought we had few problems that would slowly disappear with maturity in the discipline / technology. Come 2010, and we are dealing with more variants of similar problems. Depending on where you look from and where your stakes lie, this could be a case of blurring boundaries or of significant convergence in BPM ecosystem as illustrated here. Can we all “converge” and leverage on our best opportunity in recent times to really take BPM to where it belongs?
To have capability to define and execute dynamic processes on the fly is really powerful, and we see a lot of progress in this area. However, we need to be cautious when using such capability. Such dynamic processes are difficult to manage, the metadata is inconsistent, one finds it very difficult to benchmark the processes and define KPIs. And process adherence becomes a huge challenge. With some caution, we could prevent this right & powerful solution from being applied to wrong problems… Read more.
BPM COE (Center of Excellence) is essential to an enterprise BPM strategy. However, positioning of the COE within the organization is a key success factor. There are various flavors of BPM CoE that serve different purposes and most organizations would go through some of these before reaching the right positioning and right level of maturity. Some thought must be given to which flavor of COE really does your enterprise BPM strategy need. I cover these flavors here.
On a tweet-chat today, Connie Moore from Forrester mentioned that the entry price from one of the vendors for BPM in cloud is around 3K/month for a single process. The immediate question that popped in my head was how do you decide on the pricing unit in this case. And unless we have defined the benchmark for the process unit, the numbers will keep getting thrown everywhere on the price per unit without any analytical value attached to them. Vendors can come and throw numbers in public while in reality the deals are signed on specifics of the processes with prospects where the work starts from scratch again. No restaurant menu cards or catalog based pricing yet in this business?!
The closest that comes to what’s happening on the ground is “Process-Modeler-as-a-Service” [Not BPA in the cloud, again!] and “BPMS-Platform-as-a-Service” or “BPMS-platform-in-the-cloud”. And this trend is expected to continue for the next couple of years. We don’t have all the ingredients in place, and don’t expect in the next couple of years, to have any success with something like “Business-Process-as-a-Service” or “Business-Process-in-the-Cloud”, which should be a milestone for achieving BPM in cloud in true sense. An immediately acceptable outcome out of these cloud capabilities being built around BPA and BPMS platforms would be a faster proof of capability with a lower investment on silo-ed or simple processes, without the high-end expectations of turning around the business process efficiency.
[tweetmeme source=”ashish_bhagwat” only_single=false] We already know from Ram Charan how much a street peddler knows about the turnover and running a business. But, from what I saw today tells me he knows much more than just that… I live in Dwarka (not the one made famous by Lord Krishna, this one is one of the […]
[tweetmeme source=”ashish_bhagwat” only_single=false] So, you’ve got the budget approved to roll out a BPM project. You have couple of projects (Business Process areas) already aligned with your BPM program. You’ve got the teams set up, platform evaluated and finalized, and licensed have been negotiated well. You’re on your way in the BPM journey! You’ve fought […]