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Five Styles of Process (Revisited)
There are different styles of processes, and the techniques to handle those will have to differ. And all will continue to exist. Continue reading
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The Long tail of Apps wags, powered by PaaS
Platform as a Service enables the application management of all those Long tail Applications that have until now remained a painful ghost set for all practical purposes. And if you notice the visual, business domain focused, rapid development characteristics of the underlying technologies of these Long tail Apps, there’s no doubt that new age PaaS… Continue reading
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White Collar Developer, You Can Smile Now!
While IT continued to flourish and expand, the core technical strengths still ruled in technology world. The dream of business value driven development continued to remain distant. But, there are at least two real trends that change all that – BPM and Cloud Computing (PaaS & SaaS). The two key reasons they live up to… Continue reading
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Vendor Lock-In & Proprietary Technology: Ask the Right Questions!
Vendor Lock-in. Proprietary Technology. Switching Costs. These phrases are thrown out there more often than they need to be, without real thought to what the concerns actually are. Asking the right questions is important. If you want some real functionality and technological strength for a price, prioritize that and do not confuse a proprietary &… Continue reading
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Systems Today, Culture Tomorrow. Don’t Tweak!
Not all organizations may realize that some of the tweaks in policies and systems actually end up as the key determinant of the longer term direction that “organizational culture” takes. When tweaking systems and policies for shorter term goals, do not lose sight of the longer term effects on culture and mindset of people working… Continue reading
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SLAs Drive Mediocre Services, Not Customer Delight!
SLAs are great way to manage contractual obligations. One would hope that they would bring the much needed quality of service in business, but that’s unfortunately not the case. They are just not geared for “customer happiness”, They are designed, and used in a way, to keep the management from frowning! As far as I… Continue reading
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Case v/s Process – Not about Architecture & Tools, It’s Culture
There are tools that have capability to do Process Management in structured manner, and there are tools with capability to perform dynamic case management. What you need depends on how you want to treat the situations and incidents. You want Case Management culture or Process Management culture – that’s the key. Everything could be treated… Continue reading
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Is this Data for BPM?
IBM have published a new research topic and standard called BEDL (Business Entity Definition Lanuage), the theme is Data4BPM. But, this is Data modeling redux. And please do not call this as Data4BPM – right concepts that always existed but not applicable to current state of BPM! Read to know why… Continue reading