Performance
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When Processes Are Broken, Fault Lies Elsewhere
When a business process culminates in a transaction that has the organization as the beneficiary, they will find a way or the other to keep track of it, and not let the ball drop. But, not so much otherwise. When you see a broken process, problem lies mostly with focus and priorities; not with their… Continue reading
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Systems Today, Culture Tomorrow. Don’t Tweak!
Not all organizations may realize that some of the tweaks in policies and systems actually end up as the key determinant of the longer term direction that “organizational culture” takes. When tweaking systems and policies for shorter term goals, do not lose sight of the longer term effects on culture and mindset of people working… Continue reading
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SLAs Drive Mediocre Services, Not Customer Delight!
SLAs are great way to manage contractual obligations. One would hope that they would bring the much needed quality of service in business, but that’s unfortunately not the case. They are just not geared for “customer happiness”, They are designed, and used in a way, to keep the management from frowning! As far as I… Continue reading
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Bridge Those Silos with Incentive Alignment and KPIs
Silos within the organizations boil down to plain WIIFM (What’s In It For Me?), the way organizations measure performance and the type of behaviors they encourage. There’s a relationship among KPIs, Objectives, Expectations, Inspection, and Incentives. We can bridge the silos by understanding this, and effectively using the technology and tools available to us once… Continue reading
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Curse of Stardom…
[tweetmeme source=”ashish_bhagwat” only_single=false] Stardom often affects the effectiveness of a particular performance in the field of acting. I was watching the second part of “Infernal Affairs” – a Hong Kong original (that inspired Martin Scorcese’s Departed, as I came to know later). I didn’t know any of these actors and which ones are stars! I Continue reading
Between the Dots 