Between the Dots

March 19, 2011

Incentive! What Incentive?

There are many employees (if you want to call them that) that love their job so much that they just don’t care what the incentive is. They just want to excel at what they do. They just love the work they do. And that’s the kind of employee one should ever want in their team… Continue reading

Human Behavior, Leadership, Management

Best practices, Human Behavior, linkedin, Management, Motivation
March 16, 2011

Five Styles of Process (Revisited)

There are different styles of processes, and the techniques to handle those will have to differ. And all will continue to exist. Continue reading

Architecture, BPM, Technology

ACM, Adaptive BPM, Adaptive Process Management, BPM, BPMS, Business Process Management, Case Management, Enterprise Architecture, linkedin, Technology
March 6, 2011

What comprises the Definitive Core of BPM?

what is the definitive core set which needs to exist in any initiative to call it BPM, without a vendor or a solution provider or an analyst requiring to label it as such, and exclusively so? And why this question now? Continue reading

Architecture, BPM, Business, Technology

Adaptive BPM, Agile BPM, BPM, BPM definition, BPMS, Business Process Management, Enterprise BPM, linkedin, Outside-In, Social BPM, Technology, Workflow
February 27, 2011

The Long tail of Apps wags, powered by PaaS

Platform as a Service enables the application management of all those Long tail Applications that have until now remained a painful ghost set for all practical purposes. And if you notice the visual, business domain focused, rapid development characteristics of the underlying technologies of these Long tail Apps, there’s no doubt that new age PaaS… Continue reading

Architecture, Cloud Computing, Innovation, Management, Platform-as-a-Service, Technology

Application Development, Application Management, Capex, Cloud, Enterprise Architecture, KTLO, linkedin, Long tail, Longtail, Opex, PaaS, Technology
September 24, 2010

White Collar Developer, You Can Smile Now!

While IT continued to flourish and expand, the core technical strengths still ruled in technology world. The dream of business value driven development continued to remain distant. But, there are at least two real trends that change all that – BPM and Cloud Computing (PaaS & SaaS). The two key reasons they live up to… Continue reading

Architecture, BPM, Cloud Computing, Innovation, Technology

Abstraction, Application Development, BPM, Business Modeling, Cloud, Enterprise Apps, Enterprise Architecture, linkedin, Modeling driven development, OrangeScape, PaaS, SaaS, Solution Architecture, Technology, White Collar Developer
August 28, 2010

Vendor Lock-In & Proprietary Technology: Ask the Right Questions!

Vendor Lock-in. Proprietary Technology. Switching Costs. These phrases are thrown out there more often than they need to be, without real thought to what the concerns actually are. Asking the right questions is important. If you want some real functionality and technological strength for a price, prioritize that and do not confuse a proprietary &… Continue reading

Architecture, Business, Design, Management, Technology

Best practices, Closed Systems, Cloud, Decision Making, Enterprise Architecture, linkedin, Management, Open Architecture, Proprietary Technology, Standards, Switching Costs, Technology, Vendor Lock-in
June 27, 2010

When Processes Are Broken, Fault Lies Elsewhere

When a business process culminates in a transaction that has the organization as the beneficiary, they will find a way or the other to keep track of it, and not let the ball drop. But, not so much otherwise. When you see a broken process, problem lies mostly with focus and priorities; not with their… Continue reading

BPM, Business, Leadership, Management, Technology

BPM, BPMS, Business, Business Process Management, Customer Orientation, Lessons, Management, Organization, Performance, Technology
June 15, 2010

Systems Today, Culture Tomorrow. Don’t Tweak!

Not all organizations may realize that some of the tweaks in policies and systems actually end up as the key determinant of the longer term direction that “organizational culture” takes. When tweaking systems and policies for shorter term goals, do not lose sight of the longer term effects on culture and mindset of people working… Continue reading

Business, Human Behavior, Leadership, Management

Agility, Business, Human Behavior, Lessons, linkedin, Management, Organization, Organizational Culture, Performance, Policies, Processes, Systems
May 25, 2010

SLAs Drive Mediocre Services, Not Customer Delight!

SLAs are great way to manage contractual obligations. One would hope that they would bring the much needed quality of service in business, but that’s unfortunately not the case. They are just not geared for “customer happiness”, They are designed, and used in a way, to keep the management from frowning! As far as I… Continue reading

BPM, Business, Leadership, Management, Technology

BPM, Business, Customer Delight, Customer Experience, Human Behavior, linkedin, Management, Performance, Service Level Agreement, SLA, Technology
May 20, 2010

Don Your Green and Blue Hats, BPM-the-Social-Way is much more!

Any-whichever way we look at it, technologically or as a way to make businesses better, BPM-the-social-way is much more than what “Social BPM” seems right now… time to don the Green and Blue Hats! Continue reading

Architecture, BPM, Business, Innovation, Leadership, Management, Technology

BPM, Business Process Management, Collaboration, Collaborative Process Design, linkedin, Management, Process Discovery, Social BPM, Social Networking, Technology