Business

April 19, 2010

Will Social Networking Wave Wash Away Centers of Excellence?

Theo Priestly brought up a stirring point and claimed that social wave while removing silos will also bring the extinction of the COEs. Well, I disagree. In this post I cover the premise of BPM COE, and the the reasons I do not believe that BPM COEs could get washed away with the social wave. Continue reading

BPM, Business, Innovation, Leadership, Management, Technology

Best practices, BPM, BPM COE, Business, Business Process Management, COE, Collaboration, Enterprise BPM, Human Behavior, linkedin, Management, Social BPM, Social Networking, Technology, ZQEARKWAVWQK
April 13, 2010

Defining BPM and State thereof – The Perspectives at Play

With so many perspectives at play and with BPM community comprising multiple sub-communities with heterogeneous views, it is darn too difficult to define BPM that covers all the aspects and still satisfies everyone. When it comes to defining BPM, it will always be in a certain context and when a customer looks for the right… Continue reading

Architecture, BPM, Business, Leadership, Management, Technology

BPM, BPM as discipline, BPM lifecycle, BPMS, Business, Business Process Management, Defining BPM, Definition, Enterprise Architecture, Enterprise BPM, linkedin, Management, Organization, Process Architecture, Technology
April 8, 2010

When Tools Become Everything…

My daughter knows very well she’s not actually a Doctor and is just playing with her Doctor’s kit. Can we stop playing with these investments in BPM(S) and actually practice BPM? When tools become everything – it’s not business, it’s child’s play. Continue reading

BPM, Business, Innovation, Leadership, Management, Technology

Best practices, BPM, BPMS, Business, Business Process Management, linkedin, Management, Technology
April 6, 2010

Avalanche Marketing – Groupthink in Action

Groupthink in action. How is one not going to like iPad?! The whole world loves it, and it’s from Apple!!! How much of that is first-hand reaction? Well, when an avalanche with tonnes of snow heads your way, you wouldn’t want to think of the gunshot that triggered it! This is Avalanche Marketing!!! Better get… Continue reading

Business, Entertainment, Innovation, Leadership, Management, Marketing

Apple, Avalanche Marketing, Avatar, Business, Groupthink, Human Behavior, iPad, Justin Bieber, linkedin, Management, marketing, Social Networking
April 5, 2010

Harness Social Technologies To Conquer BPM’s Next Frontier

[tweetmeme source=”ashish_bhagwat” only_single=false] Sharing a deck from Clay Richardson on leveraging the social technologies in BPM. Good coverage! View more presentations from Clay Richardson. Continue reading

BPM, Business, Technology

BPM, Business, Clay Richardson, Forrester, Social BPM, Technology
April 4, 2010

Those Landlocks are no good

An interesting graph at Gapminder on economic growth of landlocked countries v/s those with coastlines shows that landlocked countries have bigger challenged on economic growth. Same is true for businesses except that countries cannot decide whether to be or not be landlocked, businesses can! Continue reading

Business, Leadership, Management, Marketing

Business, Economy, Integration, Lessons, linkedin, Management
March 31, 2010

Bridge Those Silos with Incentive Alignment and KPIs

Silos within the organizations boil down to plain WIIFM (What’s In It For Me?), the way organizations measure performance and the type of behaviors they encourage. There’s a relationship among KPIs, Objectives, Expectations, Inspection, and Incentives. We can bridge the silos by understanding this, and effectively using the technology and tools available to us once… Continue reading

BPM, Business, Leadership, Management, Technology

Best practices, BPM, Business, Business Objectives, Collaboration, Human Behavior, Incentive Alignment, KPI, Leadership, Lessons, linkedin, Management, Organization, Performance, Performance Measurement, Technology
March 25, 2010

Social is a Phenomenon, not another Discipline/Practice!

Yesterday in Forrester #crmjam on Twitter, Social (networking, not cause!) aspects got a lot of attention. One of the converging points, as per Theo, is around social BPM and social CRM. This is correct, however, IMO, Social is a Phenomenon and not a discipline. What should remain – when we are done with this phenomenon… Continue reading

BPM, Business, Technology

BPM, Business, Collaboration, Customer-centricity, Enterprise BPM, linkedin, Social BPM, Social CRM, Social Networking, Technology
March 21, 2010

On BPM, Incremental Improvement and Innovation

If Incremental Improvement is so much loved by business stakeholders, it’s not because BPM cannot do otherwise, they just like it that way! As for Innovation in BPM, We are at a point of time which is most conducive in recent few years for big leap innovations in BPM – as discipline & as technology. Continue reading

BPM, Business, Innovation, Leadership, Management, Technology

Best practices, BPM, BPMS, Business, Business Process Management, Innovation, linkedin, Technology
March 20, 2010

How important is it to qualify an opportunity or solution as BPM?

I have seen many a successful BPM solution that has been more so in hindsight. And a lot of hyped up solutions/initiatives that started off as BPM solutions ended up as duds. What’s important is to remain true to the BPM drivers and objectives. And that is, to make an impact on customer experience and… Continue reading

BPM, Business, Management, Technology

Best practices, BPA, BPM, BPM COE, BPMS, Business, Business Process Management, COE, Enterprise BPM, linkedin, Management, Technology