Posts Tagged Business

Will Social Networking Wave Wash Away Centers of Excellence?

Theo Priestly brought up a stirring point and claimed that social wave while removing silos will also bring the extinction of the COEs. Well, I disagree. In this post I cover the premise of BPM COE, and the the reasons I do not believe that BPM COEs could get washed away with the social wave.

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Defining BPM and State thereof – The Perspectives at Play

With so many perspectives at play and with BPM community comprising multiple sub-communities with heterogeneous views, it is darn too difficult to define BPM that covers all the aspects and still satisfies everyone. When it comes to defining BPM, it will always be in a certain context and when a customer looks for the right definition the question that needs to be asked is – what’s your business’s objective, and what’s the problem you’re trying to solve. BPM, at the end of the day needs to make the business more agile &responsive and business processes more efficient and flexible.

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When Tools Become Everything…

My daughter knows very well she’s not actually a Doctor and is just playing with her Doctor’s kit. Can we stop playing with these investments in BPM(S) and actually practice BPM? When tools become everything – it’s not business, it’s child’s play.

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Avalanche Marketing – Groupthink in Action

Groupthink in action. How is one not going to like iPad?! The whole world loves it, and it’s from Apple!!! How much of that is first-hand reaction? Well, when an avalanche with tonnes of snow heads your way, you wouldn’t want to think of the gunshot that triggered it! This is Avalanche Marketing!!! Better get used to it and use it too.

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Harness Social Technologies To Conquer BPM’s Next Frontier

[tweetmeme source=”ashish_bhagwat” only_single=false] Sharing a deck from Clay Richardson on leveraging the social technologies in BPM. Good coverage! View more presentations from Clay Richardson.

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Those Landlocks are no good

An interesting graph at Gapminder on economic growth of landlocked countries v/s those with coastlines shows that landlocked countries have bigger challenged on economic growth. Same is true for businesses except that countries cannot decide whether to be or not be landlocked, businesses can!

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Bridge Those Silos with Incentive Alignment and KPIs

Silos within the organizations boil down to plain WIIFM (What’s In It For Me?), the way organizations measure performance and the type of behaviors they encourage. There’s a relationship among KPIs, Objectives, Expectations, Inspection, and Incentives. We can bridge the silos by understanding this, and effectively using the technology and tools available to us once we know what needs to be done.

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Social is a Phenomenon, not another Discipline/Practice!

Yesterday in Forrester #crmjam on Twitter, Social (networking, not cause!) aspects got a lot of attention. One of the converging points, as per Theo, is around social BPM and social CRM. This is correct, however, IMO, Social is a Phenomenon and not a discipline. What should remain – when we are done with this phenomenon – is the set of disciplines that are better placed to collaborate and synergize toward customer centricity.

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On BPM, Incremental Improvement and Innovation

If Incremental Improvement is so much loved by business stakeholders, it’s not because BPM cannot do otherwise, they just like it that way! As for Innovation in BPM, We are at a point of time which is most conducive in recent few years for big leap innovations in BPM – as discipline & as technology.

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How important is it to qualify an opportunity or solution as BPM?

I have seen many a successful BPM solution that has been more so in hindsight. And a lot of hyped up solutions/initiatives that started off as BPM solutions ended up as duds. What’s important is to remain true to the BPM drivers and objectives. And that is, to make an impact on customer experience and measurable parameters that really matter. If you do that, you will end up doing what’s best for the objective, call it BPM then if you wish! Pre-qualification of a problem (as a BPM candidate) or solution (as BPM implementation) isn’t as important as it seems.

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