Between the Dots

April 6, 2010

Avalanche Marketing – Groupthink in Action

Groupthink in action. How is one not going to like iPad?! The whole world loves it, and it’s from Apple!!! How much of that is first-hand reaction? Well, when an avalanche with tonnes of snow heads your way, you wouldn’t want to think of the gunshot that triggered it! This is Avalanche Marketing!!! Better get… Continue reading

Business, Entertainment, Innovation, Leadership, Management, Marketing

Apple, Avalanche Marketing, Avatar, Business, Groupthink, Human Behavior, iPad, Justin Bieber, linkedin, Management, marketing, Social Networking
April 5, 2010

Harness Social Technologies To Conquer BPM’s Next Frontier

[tweetmeme source=”ashish_bhagwat” only_single=false] Sharing a deck from Clay Richardson on leveraging the social technologies in BPM. Good coverage! View more presentations from Clay Richardson. Continue reading

BPM, Business, Technology

BPM, Business, Clay Richardson, Forrester, Social BPM, Technology
April 4, 2010

Those Landlocks are no good

An interesting graph at Gapminder on economic growth of landlocked countries v/s those with coastlines shows that landlocked countries have bigger challenged on economic growth. Same is true for businesses except that countries cannot decide whether to be or not be landlocked, businesses can! Continue reading

Business, Leadership, Management, Marketing

Business, Economy, Integration, Lessons, linkedin, Management
March 31, 2010

Bridge Those Silos with Incentive Alignment and KPIs

Silos within the organizations boil down to plain WIIFM (What’s In It For Me?), the way organizations measure performance and the type of behaviors they encourage. There’s a relationship among KPIs, Objectives, Expectations, Inspection, and Incentives. We can bridge the silos by understanding this, and effectively using the technology and tools available to us once… Continue reading

BPM, Business, Leadership, Management, Technology

Best practices, BPM, Business, Business Objectives, Collaboration, Human Behavior, Incentive Alignment, KPI, Leadership, Lessons, linkedin, Management, Organization, Performance, Performance Measurement, Technology
March 25, 2010

Social is a Phenomenon, not another Discipline/Practice!

Yesterday in Forrester #crmjam on Twitter, Social (networking, not cause!) aspects got a lot of attention. One of the converging points, as per Theo, is around social BPM and social CRM. This is correct, however, IMO, Social is a Phenomenon and not a discipline. What should remain – when we are done with this phenomenon… Continue reading

BPM, Business, Technology

BPM, Business, Collaboration, Customer-centricity, Enterprise BPM, linkedin, Social BPM, Social CRM, Social Networking, Technology
March 21, 2010

On BPM, Incremental Improvement and Innovation

If Incremental Improvement is so much loved by business stakeholders, it’s not because BPM cannot do otherwise, they just like it that way! As for Innovation in BPM, We are at a point of time which is most conducive in recent few years for big leap innovations in BPM – as discipline & as technology. Continue reading

BPM, Business, Innovation, Leadership, Management, Technology

Best practices, BPM, BPMS, Business, Business Process Management, Innovation, linkedin, Technology
March 20, 2010

How important is it to qualify an opportunity or solution as BPM?

I have seen many a successful BPM solution that has been more so in hindsight. And a lot of hyped up solutions/initiatives that started off as BPM solutions ended up as duds. What’s important is to remain true to the BPM drivers and objectives. And that is, to make an impact on customer experience and… Continue reading

BPM, Business, Management, Technology

Best practices, BPA, BPM, BPM COE, BPMS, Business, Business Process Management, COE, Enterprise BPM, linkedin, Management, Technology
March 16, 2010

BPM Ecosystem – Blurring Boundaries or Systematic Convergence?

In the initial years of BPM, we thought we had few problems that would slowly disappear with maturity in the discipline / technology. Come 2010, and we are dealing with more variants of similar problems. Depending on where you look from and where your stakes lie, this could be a case of blurring boundaries or… Continue reading

Architecture, BPM, Business, Cloud Computing, Leadership, Management, Technology

BAM, Best practices, BI, BPA, BPM, BPM COE, BPMS, Business Process Management, CEP, Cloud, COE, Discipline, Enterprise BPM, J-I-T, linkedin, Management, Process Improvement, SaaS, Technology
March 10, 2010

Unified Communication will play an important role in BPM (why ignore it?)

Most of the current focus of Social BPM is around Web 2.0 and social networking. It’s amusing that Unified Communication (UC) has been overlooked. Social media do their bit in terms of bringing people together on some of these media. But, a whole lot of duplication of collaboration effort can be reduced drastically by leveraging… Continue reading

Architecture, BPM, Business, Management, Technology

ABI, Appliance Based Integration, BPM, Business Process Management, Collaboration, linkedin, Social BPM, Socially Aware BPM, Unified Communication, Web 2.0
March 8, 2010

Dynamic Process Capabilities are powerful, but use with caution

To have capability to define and execute dynamic processes on the fly is really powerful, and we see a lot of progress in this area. However, we need to be cautious when using such capability. Such dynamic processes are difficult to manage, the metadata is inconsistent, one finds it very difficult to benchmark the processes… Continue reading

BPM, Business, Management, Technology

Adaptive, Adaptive processes, BPM, BPMS, Business Process Management, Dynamic Process Mapping, Dynamic Processes, linkedin, Process Adherence