Management

November 19, 2012

This is how you Hype-Jack! The Tactics of a Smart Marketer

Marketers are looking to create hype all the time. But, Smart Marketers are looking for the hype to hi-jack on. They just Hype-jack! The more official term for this phenomenon is “News-jacking”, but I somehow prefer “Hype-Jacking” for the intent, for the relevance today, and for the simple phonetics! As PBS demonstrated during the Presidential… Continue reading

Business, Innovation, Leadership, Marketing

Apple, Big Bird, Blendtec, Business, content marketing, linkedin, Management, marketing, Marketing Tactics, Mitt Romney, Newsjacking, PBS, Romney, Samsung, Sesame Street, Social Marketing, Social Media, Trends, Twitter
April 7, 2011

The new role of IT – from Cost Center to Business Platform Provider

IT can, driven by APaaS, become a Business Platform Provider and facilitate Business Value, and move beyond being Cost Center. While IT may, for some time to come, control the buying and maintenance of such platforms, the key to their success lies in understanding that they need to focus on the role of platform Engineering… Continue reading

Architecture, BPM, Business, Cloud Computing, Innovation, Management, Platform-as-a-Service, Technology

APaaS, Application Development, Best practices, BPM, BPM COE, Business Process Management, Cloud, COE, Enterprise Architecture, linkedin, Management, PaaS, Platform-as-a-Service, Technology
March 19, 2011

Incentive! What Incentive?

There are many employees (if you want to call them that) that love their job so much that they just don’t care what the incentive is. They just want to excel at what they do. They just love the work they do. And that’s the kind of employee one should ever want in their team… Continue reading

Human Behavior, Leadership, Management

Best practices, Human Behavior, linkedin, Management, Motivation
August 28, 2010

Vendor Lock-In & Proprietary Technology: Ask the Right Questions!

Vendor Lock-in. Proprietary Technology. Switching Costs. These phrases are thrown out there more often than they need to be, without real thought to what the concerns actually are. Asking the right questions is important. If you want some real functionality and technological strength for a price, prioritize that and do not confuse a proprietary &… Continue reading

Architecture, Business, Design, Management, Technology

Best practices, Closed Systems, Cloud, Decision Making, Enterprise Architecture, linkedin, Management, Open Architecture, Proprietary Technology, Standards, Switching Costs, Technology, Vendor Lock-in
June 27, 2010

When Processes Are Broken, Fault Lies Elsewhere

When a business process culminates in a transaction that has the organization as the beneficiary, they will find a way or the other to keep track of it, and not let the ball drop. But, not so much otherwise. When you see a broken process, problem lies mostly with focus and priorities; not with their… Continue reading

BPM, Business, Leadership, Management, Technology

BPM, BPMS, Business, Business Process Management, Customer Orientation, Lessons, Management, Organization, Performance, Technology
June 15, 2010

Systems Today, Culture Tomorrow. Don’t Tweak!

Not all organizations may realize that some of the tweaks in policies and systems actually end up as the key determinant of the longer term direction that “organizational culture” takes. When tweaking systems and policies for shorter term goals, do not lose sight of the longer term effects on culture and mindset of people working… Continue reading

Business, Human Behavior, Leadership, Management

Agility, Business, Human Behavior, Lessons, linkedin, Management, Organization, Organizational Culture, Performance, Policies, Processes, Systems
May 25, 2010

SLAs Drive Mediocre Services, Not Customer Delight!

SLAs are great way to manage contractual obligations. One would hope that they would bring the much needed quality of service in business, but that’s unfortunately not the case. They are just not geared for “customer happiness”, They are designed, and used in a way, to keep the management from frowning! As far as I… Continue reading

BPM, Business, Leadership, Management, Technology

BPM, Business, Customer Delight, Customer Experience, Human Behavior, linkedin, Management, Performance, Service Level Agreement, SLA, Technology
May 20, 2010

Don Your Green and Blue Hats, BPM-the-Social-Way is much more!

Any-whichever way we look at it, technologically or as a way to make businesses better, BPM-the-social-way is much more than what “Social BPM” seems right now… time to don the Green and Blue Hats! Continue reading

Architecture, BPM, Business, Innovation, Leadership, Management, Technology

BPM, Business Process Management, Collaboration, Collaborative Process Design, linkedin, Management, Process Discovery, Social BPM, Social Networking, Technology
May 13, 2010

Case v/s Process – Not about Architecture & Tools, It’s Culture

There are tools that have capability to do Process Management in structured manner, and there are tools with capability to perform dynamic case management. What you need depends on how you want to treat the situations and incidents. You want Case Management culture or Process Management culture – that’s the key. Everything could be treated… Continue reading

Architecture, BPM, Business, Design, Leadership, Management, Technology

BPM, Business, Business Process Management, Case Management, Enterprise BPM, linkedin, Management, Process Culture, Technology
May 13, 2010

Quicklectic: Popular Posts and Redux Update

[tweetmeme source=”ashish_bhagwat” only_single=false] A quick update on what’s up at Eclectic Zone… Last week, I have started blogging at Redux Online as guest blogger. I feel excited about being able to share my thoughts through more channels. I already have few posts there, check them out! There’s one on BPM-SOA confusion titled “And We Thought Continue reading

Architecture, BPM, Business, Design, Management, Technology

Best practices, BPM, Business, Business Process Management, Cloud, Enterprise BPM, Management, Redux Online, Technology, Update