BPM

November 6, 2012

Don’t Leverage Social Media for Customer Service, if this is what you do!

It has become a “fashion” among Service Providers to use Social Media for Customer Service, or rather becoming an imperative. There’s no problem with the intent of leveraging “technology”, however, there are so many ways in which this goes horribly wrong. Couple of weeks back, I had a “temporary” issue in accessing certain websites through Continue reading

BPM, Business, Leadership, Technology, Trends

Best practices, BPM, Business, Business Process Management, Customer Service, Lessons, linkedin, rant, Social Media, Technology, Trends
September 11, 2012

Google gets workflow wings with KiSSFLOW. Can they democratize BPM?

An April Fool’s joke from last year, my post on Google entering BPM with Noodle, continues to get views every day. I always wonder how many readers may be taking it seriously, it was a joke after all. Some of what I wrote was, and still is, plausible. Meanwhile, though, Google and their partners continue Continue reading

BPM, Business, Cloud Computing, Platform-as-a-Service, Technology, Trends

BPM, BPMS, Business, Business Process Management, BYOD, Cloud, CoIT, Collaboration, Enterprise BPM, Google, Google Apps, KiSSFLOW, linkedin, Long tail, OrangeScape, PaaS, Social Enterprises, Technology, Workflow
April 7, 2011

The new role of IT – from Cost Center to Business Platform Provider

IT can, driven by APaaS, become a Business Platform Provider and facilitate Business Value, and move beyond being Cost Center. While IT may, for some time to come, control the buying and maintenance of such platforms, the key to their success lies in understanding that they need to focus on the role of platform Engineering… Continue reading

Architecture, BPM, Business, Cloud Computing, Innovation, Management, Platform-as-a-Service, Technology

APaaS, Application Development, Best practices, BPM, BPM COE, Business Process Management, Cloud, COE, Enterprise Architecture, linkedin, Management, PaaS, Platform-as-a-Service, Technology
April 1, 2011

Google leapfrogs into BPM with Noodle!

Google has finally arrived into the Enterprise space with their Enterprise BPM offering called Noodle (named after process spaghetti!). They have silently put together their technology and shaped them beautifully into what we have been missing “in one single platform” for a long time. Here’s a sneak-peek at what they have unleashed out of the blue… Continue reading

BPM, Business, Innovation, Marketing, Technology

ACM, Adaptive BPM, April Fool’s Day, BPM, Business Process Management, Case Management, Cloud, Collaboration, Enterprise BPM, linkedin, Social BPM, Technology
March 16, 2011

Five Styles of Process (Revisited)

There are different styles of processes, and the techniques to handle those will have to differ. And all will continue to exist. Continue reading

Architecture, BPM, Technology

ACM, Adaptive BPM, Adaptive Process Management, BPM, BPMS, Business Process Management, Case Management, Enterprise Architecture, linkedin, Technology
March 6, 2011

What comprises the Definitive Core of BPM?

what is the definitive core set which needs to exist in any initiative to call it BPM, without a vendor or a solution provider or an analyst requiring to label it as such, and exclusively so? And why this question now? Continue reading

Architecture, BPM, Business, Technology

Adaptive BPM, Agile BPM, BPM, BPM definition, BPMS, Business Process Management, Enterprise BPM, linkedin, Outside-In, Social BPM, Technology, Workflow
September 24, 2010

White Collar Developer, You Can Smile Now!

While IT continued to flourish and expand, the core technical strengths still ruled in technology world. The dream of business value driven development continued to remain distant. But, there are at least two real trends that change all that – BPM and Cloud Computing (PaaS & SaaS). The two key reasons they live up to… Continue reading

Architecture, BPM, Cloud Computing, Innovation, Technology

Abstraction, Application Development, BPM, Business Modeling, Cloud, Enterprise Apps, Enterprise Architecture, linkedin, Modeling driven development, OrangeScape, PaaS, SaaS, Solution Architecture, Technology, White Collar Developer
June 27, 2010

When Processes Are Broken, Fault Lies Elsewhere

When a business process culminates in a transaction that has the organization as the beneficiary, they will find a way or the other to keep track of it, and not let the ball drop. But, not so much otherwise. When you see a broken process, problem lies mostly with focus and priorities; not with their… Continue reading

BPM, Business, Leadership, Management, Technology

BPM, BPMS, Business, Business Process Management, Customer Orientation, Lessons, Management, Organization, Performance, Technology
May 25, 2010

SLAs Drive Mediocre Services, Not Customer Delight!

SLAs are great way to manage contractual obligations. One would hope that they would bring the much needed quality of service in business, but that’s unfortunately not the case. They are just not geared for “customer happiness”, They are designed, and used in a way, to keep the management from frowning! As far as I… Continue reading

BPM, Business, Leadership, Management, Technology

BPM, Business, Customer Delight, Customer Experience, Human Behavior, linkedin, Management, Performance, Service Level Agreement, SLA, Technology
May 20, 2010

Don Your Green and Blue Hats, BPM-the-Social-Way is much more!

Any-whichever way we look at it, technologically or as a way to make businesses better, BPM-the-social-way is much more than what “Social BPM” seems right now… time to don the Green and Blue Hats! Continue reading

Architecture, BPM, Business, Innovation, Leadership, Management, Technology

BPM, Business Process Management, Collaboration, Collaborative Process Design, linkedin, Management, Process Discovery, Social BPM, Social Networking, Technology