Lessons

November 6, 2012

Don’t Leverage Social Media for Customer Service, if this is what you do!

It has become a “fashion” among Service Providers to use Social Media for Customer Service, or rather becoming an imperative. There’s no problem with the intent of leveraging “technology”, however, there are so many ways in which this goes horribly wrong. Couple of weeks back, I had a “temporary” issue in accessing certain websites through Continue reading

BPM, Business, Leadership, Technology, Trends

Best practices, BPM, Business, Business Process Management, Customer Service, Lessons, linkedin, rant, Social Media, Technology, Trends
October 13, 2012

Five Paradoxes of building a successful Product Business

[I wrote this post on 27th Sep 2012, for ProductNation and Nasscom Product Conclave Blog] Building products is hard. Building a successful product organization is even harder. Start-up ecosystem is replete with ideas and prototypes. Few of them reach the market with a product and very few turn up as successful. And, a minuscule number of product businesses are Continue reading

Business, Entrepreneurship, Innovation, Leadership, Marketing

Best practices, Business, Business Models, Business Paradox, Business Strategy, Decision Making, Entreprenuership, Leadership, Lessons, linkedin, marketing, Product Business, Product Management, Start-up, Strategy Paradox
October 8, 2012

Content Marketing Strategy in Implementation, from Coca-Cola

The new business landscape demands for a different marketing approach. I’m an advocate of Content Marketing strategy (where fit), and have been often asked to explain what it is, how is it different from other stuff the company may be doing, and most important, how does it translate into the difference in implementation in a… Continue reading

Innovation, Leadership, Marketing

Best practices, Business Strategy, Coca Cola, Content Excellence, content marketing, Content Strategy, Hubspot, Inbound Marketing, Jonathan Mildenhall, Leadership, Lessons, linkedin, marketing, Social Media
June 27, 2010

When Processes Are Broken, Fault Lies Elsewhere

When a business process culminates in a transaction that has the organization as the beneficiary, they will find a way or the other to keep track of it, and not let the ball drop. But, not so much otherwise. When you see a broken process, problem lies mostly with focus and priorities; not with their… Continue reading

BPM, Business, Leadership, Management, Technology

BPM, BPMS, Business, Business Process Management, Customer Orientation, Lessons, Management, Organization, Performance, Technology
June 15, 2010

Systems Today, Culture Tomorrow. Don’t Tweak!

Not all organizations may realize that some of the tweaks in policies and systems actually end up as the key determinant of the longer term direction that “organizational culture” takes. When tweaking systems and policies for shorter term goals, do not lose sight of the longer term effects on culture and mindset of people working… Continue reading

Business, Human Behavior, Leadership, Management

Agility, Business, Human Behavior, Lessons, linkedin, Management, Organization, Organizational Culture, Performance, Policies, Processes, Systems
April 9, 2010

Do not treat Process Solutions as Applications

It’s very difficult for everyone involved to get out of the application mindset that has got deeply ingrained with years of training and repeated beating-in. I’m afraid this gets further legitimized with Rapid Application Development (RAD) and Composite Applications Development through BPMS gaining acceptance. But, if you actually want a process management solution, don’t treat… Continue reading

BPM, Business, Management, Technology

Best practices, BPA, BPM, Business Process Management, Enterprise BPM, Lessons, linkedin, Management, Organization, Technology
April 4, 2010

Those Landlocks are no good

An interesting graph at Gapminder on economic growth of landlocked countries v/s those with coastlines shows that landlocked countries have bigger challenged on economic growth. Same is true for businesses except that countries cannot decide whether to be or not be landlocked, businesses can! Continue reading

Business, Leadership, Management, Marketing

Business, Economy, Integration, Lessons, linkedin, Management
March 31, 2010

Bridge Those Silos with Incentive Alignment and KPIs

Silos within the organizations boil down to plain WIIFM (What’s In It For Me?), the way organizations measure performance and the type of behaviors they encourage. There’s a relationship among KPIs, Objectives, Expectations, Inspection, and Incentives. We can bridge the silos by understanding this, and effectively using the technology and tools available to us once… Continue reading

BPM, Business, Leadership, Management, Technology

Best practices, BPM, Business, Business Objectives, Collaboration, Human Behavior, Incentive Alignment, KPI, Leadership, Lessons, linkedin, Management, Organization, Performance, Performance Measurement, Technology
February 2, 2010

Lessons in business from a street hawker

[tweetmeme source=”ashish_bhagwat” only_single=false] We already know from Ram Charan how much a street peddler knows about the turnover and running a business. But, from what I saw today tells me he knows much more than just that… I live in Dwarka (not the one made famous by Lord Krishna, this one is one of the Continue reading

Business, Leadership, Marketing

Business, Demand-Supply, J-I-T, Lessons, linkedin, marketing, target segment