Technology

November 6, 2012

Don’t Leverage Social Media for Customer Service, if this is what you do!

It has become a “fashion” among Service Providers to use Social Media for Customer Service, or rather becoming an imperative. There’s no problem with the intent of leveraging “technology”, however, there are so many ways in which this goes horribly wrong. Couple of weeks back, I had a “temporary” issue in accessing certain websites through Continue reading

BPM, Business, Leadership, Technology, Trends

Best practices, BPM, Business, Business Process Management, Customer Service, Lessons, linkedin, rant, Social Media, Technology, Trends
October 22, 2012

Why aren’t more developers creating serious Mobile App Products?

[This post was first published at ProductNation.in on Oct 10, 2012] These are the times, when every third person that you meet in Technology world has an idea for an App. It could be every alternate person if you’re hanging out in geeky groups or among heavy Smartphone users. The Industry trends suggest a phenomenal Continue reading

Architecture, Business, Cloud Computing, Entrepreneurship, Innovation, Marketing, Platform-as-a-Service, Technology, Trends

Apple, Application Development, BaaS, Backend as a Service, Business, Cloud, Enterprise Architecture, Google, linkedin, marketing, MBaaS, Mobile Apps, Mobile Ecosystem, PaaS, Product Management, Start-up, Technology, Trends
October 4, 2012

Dear LinkedIn, Rethink the Endorsements. You’re not Facebook or Twitter!

LinkedIn is a professional network. LinkedIn should want to improve credibility of the professional credentials & demographics that are recorded on LinkedIn, for the growth of their money-making businesses of “Jobs”, “networking”, and even “Ads”. Alas, Endorsements are targeted to something else altogether. Traffic & social plug, it seems. For the sanctity of professional credentials… Continue reading

Business, Human Behavior, Innovation, Leadership, Marketing, Technology

Business Strategy, Facebook, linkedin, marketing, Promotion, Social Media, Social Networking, Technology, Twitter
September 25, 2012

When Ideas have Sex. Of Development Kingdoms and Developer Kingship.

Apple App Store has 700,000 Apps. Google Play has 450,000 Apps. Number of Apps submitted on iOS App store alone nears a 1000/day. Any statistics in terms of Apps is astounding in numbers – millions & billions. And to imagine that none of this even existed few years back! What’s amazing here is not just Continue reading

Architecture, Business, Cloud Computing, Entrepreneurship, Human Behavior, Innovation, Platform-as-a-Service, Technology, Trends

Amazon, Apple, Application Development, Azure, BaaS, Backend as a Service, Business, Cloud, cloudmine, Collaboration, Enterprise Architecture, force.com, Google, J-I-T, linkedin, MBaaS, OrangeScape, PaaS, rackspace, SaaS, salesforce, ShepHertz, stackmob, Technology, Trends
September 18, 2012

Think again. Social Media is not a Job, it’s a Skill!

If I started off with saying Social Media is important for Businesses, I’d sound time-shifted backward by at least 2 years. Everyone knows that already. In the last year or so, I’ve not heard a single serious business that’s not trying to “do” some social media. They typically start with a Twitter Account, an FB Continue reading

Business, Human Behavior, Marketing, Technology

Business, Business Strategy, Digital Marketing, Facebook, Human Behavior, linkedin, marketing, Social Marketing, Social Media, Social Networking, Technology, Trends, Twitter
September 11, 2012

Google gets workflow wings with KiSSFLOW. Can they democratize BPM?

An April Fool’s joke from last year, my post on Google entering BPM with Noodle, continues to get views every day. I always wonder how many readers may be taking it seriously, it was a joke after all. Some of what I wrote was, and still is, plausible. Meanwhile, though, Google and their partners continue Continue reading

BPM, Business, Cloud Computing, Platform-as-a-Service, Technology, Trends

BPM, BPMS, Business, Business Process Management, BYOD, Cloud, CoIT, Collaboration, Enterprise BPM, Google, Google Apps, KiSSFLOW, linkedin, Long tail, OrangeScape, PaaS, Social Enterprises, Technology, Workflow
August 14, 2012

Traffic isn’t everything!

Website Traffic is a popular benchmark. A simple Google search on “Website Traffic” returned me 1,010,000,000 results just now. Yes, A Billion. But, traffic isn’t everything. As per Alexa, Facebook tops globally in terms of traffic. Google & YouTube follow. Then there’s Yahoo, Wikipedia, Twitter, and Amazon in the top 10. However, traffic means different Continue reading

Business, Design, Marketing, Technology

Best practices, Business, content marketing, Lead Generation, linkedin, marketing, Marketing Funnel, revenue generation, Social Networking, Technology
July 16, 2012

The “Left Brain v/s Right Brain” Fallacy & The New World Order

Our Left Brain tells us – based on reasoning – that, Left Brain deals with the Science & reasoning while the Right Brain deals with Art & Creativity. Therein lies the fallacy of the “Left Brain – Right Brain” dichotomy that has developed over time and frozen into over minds. For a long time, I Continue reading

Business, Human Behavior, Innovation, Leadership, Management, Marketing, Technology, Trends

Black Swan, Business, Business Strategy, Chris Anderson, Divided Brain, Free Business Model, Ian McGilchrist, knowledge economy, Left Brain, left brain right brain, linkedin, Long tail, Right Brain, Technology, Trends
April 30, 2012

Top Game-Changer Trends You Can’t Ignore

I’m no crystal gazer, and this is no crystal gazing. The reality is upon us already. Certain keywords and phrases have kept popping in my head for sometime now. I see them everywhere. There’s plenty of evidence already that the world is going through disruptions at various levels. These trends are touching everyone’s life. Well, I’m Continue reading

Business, Cloud Computing, Design, Innovation, Leadership, Management, Marketing, Technology, Trends

Business, Business Models, Careers, Disruption, Leadership, linkedin, Mobility, Social Networking, Technology, The Future, Trends
April 7, 2011

The new role of IT – from Cost Center to Business Platform Provider

IT can, driven by APaaS, become a Business Platform Provider and facilitate Business Value, and move beyond being Cost Center. While IT may, for some time to come, control the buying and maintenance of such platforms, the key to their success lies in understanding that they need to focus on the role of platform Engineering… Continue reading

Architecture, BPM, Business, Cloud Computing, Innovation, Management, Platform-as-a-Service, Technology

APaaS, Application Development, Best practices, BPM, BPM COE, Business Process Management, Cloud, COE, Enterprise Architecture, linkedin, Management, PaaS, Platform-as-a-Service, Technology