Human Behavior

September 18, 2012

Think again. Social Media is not a Job, it’s a Skill!

If I started off with saying Social Media is important for Businesses, I’d sound time-shifted backward by at least 2 years. Everyone knows that already. In the last year or so, I’ve not heard a single serious business that’s not trying to “do” some social media. They typically start with a Twitter Account, an FB Continue reading

Business, Human Behavior, Marketing, Technology

Business, Business Strategy, Digital Marketing, Facebook, Human Behavior, linkedin, marketing, Social Marketing, Social Media, Social Networking, Technology, Trends, Twitter
March 19, 2011

Incentive! What Incentive?

There are many employees (if you want to call them that) that love their job so much that they just don’t care what the incentive is. They just want to excel at what they do. They just love the work they do. And that’s the kind of employee one should ever want in their team… Continue reading

Human Behavior, Leadership, Management

Best practices, Human Behavior, linkedin, Management, Motivation
June 15, 2010

Systems Today, Culture Tomorrow. Don’t Tweak!

Not all organizations may realize that some of the tweaks in policies and systems actually end up as the key determinant of the longer term direction that “organizational culture” takes. When tweaking systems and policies for shorter term goals, do not lose sight of the longer term effects on culture and mindset of people working… Continue reading

Business, Human Behavior, Leadership, Management

Agility, Business, Human Behavior, Lessons, linkedin, Management, Organization, Organizational Culture, Performance, Policies, Processes, Systems
May 25, 2010

SLAs Drive Mediocre Services, Not Customer Delight!

SLAs are great way to manage contractual obligations. One would hope that they would bring the much needed quality of service in business, but that’s unfortunately not the case. They are just not geared for “customer happiness”, They are designed, and used in a way, to keep the management from frowning! As far as I… Continue reading

BPM, Business, Leadership, Management, Technology

BPM, Business, Customer Delight, Customer Experience, Human Behavior, linkedin, Management, Performance, Service Level Agreement, SLA, Technology
April 28, 2010

What’s in a Shopping Bag?

Post the ban on plastic shopping bags, many retailers have resorted to selling bags made of alternative materials. What they do not realize is that a decision to not offer it for free or for an amount of sale hurts their business more than they realize! Huge price to pay for few thousand bucks on… Continue reading

Business, Human Behavior, Leadership, Management, Marketing

Business, economics, freakonomics, grocery stores, Human Behavior, linkedin, retail, Shopping bags, Strategy
April 19, 2010

Will Social Networking Wave Wash Away Centers of Excellence?

Theo Priestly brought up a stirring point and claimed that social wave while removing silos will also bring the extinction of the COEs. Well, I disagree. In this post I cover the premise of BPM COE, and the the reasons I do not believe that BPM COEs could get washed away with the social wave. Continue reading

BPM, Business, Innovation, Leadership, Management, Technology

Best practices, BPM, BPM COE, Business, Business Process Management, COE, Collaboration, Enterprise BPM, Human Behavior, linkedin, Management, Social BPM, Social Networking, Technology, ZQEARKWAVWQK
April 9, 2010

Great Aesthetics, Good Notes, Bad Design!

[tweetmeme source=”ashish_bhagwat” only_single=false] Whenever I see an object with a specific note attached to it, to me that means bad design. It doesn’t matter how aesthetically great the product looks. I experience so many day-to-day objects of usage with glaringly bad design yet with great aesthetics, I thought I’d jot down few that irritate me Continue reading

Architecture, Business, Design, Innovation, Marketing

Design, Human Behavior, linkedin, rant
April 6, 2010

Avalanche Marketing – Groupthink in Action

Groupthink in action. How is one not going to like iPad?! The whole world loves it, and it’s from Apple!!! How much of that is first-hand reaction? Well, when an avalanche with tonnes of snow heads your way, you wouldn’t want to think of the gunshot that triggered it! This is Avalanche Marketing!!! Better get… Continue reading

Business, Entertainment, Innovation, Leadership, Management, Marketing

Apple, Avalanche Marketing, Avatar, Business, Groupthink, Human Behavior, iPad, Justin Bieber, linkedin, Management, marketing, Social Networking
March 31, 2010

Bridge Those Silos with Incentive Alignment and KPIs

Silos within the organizations boil down to plain WIIFM (What’s In It For Me?), the way organizations measure performance and the type of behaviors they encourage. There’s a relationship among KPIs, Objectives, Expectations, Inspection, and Incentives. We can bridge the silos by understanding this, and effectively using the technology and tools available to us once… Continue reading

BPM, Business, Leadership, Management, Technology

Best practices, BPM, Business, Business Objectives, Collaboration, Human Behavior, Incentive Alignment, KPI, Leadership, Lessons, linkedin, Management, Organization, Performance, Performance Measurement, Technology
February 2, 2010

Answering nature’s call? Why not just take a P!$$?

[tweetmeme source=”ashish_bhagwat” only_single=false] It really intrigues me how certain words become taboos, while some other (with the same meaning, mind you) remain acceptable in our civil society. How is it that a certain word “sh!#” is a strict No-No, while “crap” is still acceptable? How about “Damn it” v/s “Darn it”. Both are just words Continue reading

Human Behavior, Philosophy

Euphemism, Human Behavior, Taboo